Refund & Return Policy
This Refund & Return Policy applies to all orders placed on Blamera Beauty, a Jordan-based online store specializing in authentic USA makeup and skincare products.
At Blamera Beauty, customer satisfaction is important to us. We offer a clear and fair return policy to ensure a safe and smooth shopping experience.
You may request a return or exchange within 48 hours of receiving your order, provided that the product is:
· Unopened
· Unused
· Undamaged
· In its original packaging
Due to hygiene and safety reasons, opened or used makeup and skincare products cannot be returned or exchanged.
Return Processing Time
Once we receive and inspect the returned item, the return or exchange will be processed within 1 to 7 business days, depending on the payment method used at checkout.
For cash on delivery (COD) orders, refunds will be issued through store credit, replacement, or another agreed method.
Damaged or Incorrect Items
If you receive an item that is:
· Damaged
· Broken
· Or different from what you ordered
Please contact us within 24 hours of delivery and provide clear photos so we can review the issue and resolve it as quickly as possible.
Shipping Costs
· If the return is due to an error on our side (wrong or damaged item), we will cover the return shipping cost.
· If the return is requested for personal reasons, the customer is responsible for the return shipping cost.
Sale Items
Items purchased during special promotions or discounts are not eligible for return or exchange, unless the product is defective or incorrect.
Refused Deliveries
If a customer refuses to accept a delivery without a valid reason, we reserve the right to deduct the shipping cost from any refund issued.
Contact Us
For any return or refund inquiries, please contact us through our official support channels.
Blamera Beauty is committed to providing original, high-quality beauty products with fair and transparent return policies for customers across Jordan.